Benefits

Suncom has all the right people and an almost limitless supply of telesales specialist with its United States based call centers being supported by near shore and off shore call center facilities of the highest quality. Our near shore and offshore call centers are managed by our US headquarters and abide by the strictest guidelines. We will always maintain the offshore option at near perfect US based quality.

Suncom's facilities benefit by including a comprehensive physical security policy to ensure that all customer processes, data and services are secure and protected at all times. This includes:

• Security-controlled access to ensure that only authorized personnel are allowed access to your campaign and materials.
• Video surveillance using state-of-the-art surveillance equipment that monitors all important facility locations.
• Security guards stationed at all important locations within and around the facility perimeter.
• Professional grade fire protection and firefighting equipment has been installed throughout the building in strategic locations.

The Suncom infrastructure is state-of-the-art and is operational 24/7 and has been specially designed with an ambience to suit BPO center requirements. We have also invested in creating a pool of additional redundant resources and equipment to augment and make our facility more reliable and stable with the following:

Our Quality Assurance (QA) teams at Suncom strive to constantly enhance current quality practices, and to educate the line staff by sharing its learning, observations and perceptions. The Quality Assurance team plays a key role in the operations through the following functions: